General information on the data protection declaration
Personal data (hereinafter referred to as
data ) is processed by us only as necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered there.
According to Art. 4 No. 1. of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as the
processing shall mean any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organisation, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
With the following data protection declaration, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide either alone or jointly with others on the purposes and means of the processing. In addition, we inform you below about the third-party components we use for optimisation purposes and to increase the quality of use, insofar as third parties process data under their own responsibility.
Information about us as the responsible party
The responsible provider of this website in terms of data protection law is:
Association of Swiss Freight Forwarding and Logistics Companies
Telephone: +41 61 205 98 00
Data protection officer is:
Ms Judith Moser
Rights of users and data subjects
With regard to the data processing described in more detail below, users and data subjects have the right to
- to confirmation of whether data relating to them is being processed, to information about the data being processed, to further information about the data processing and to copies of the data (cf. also Art. 15 GDPR);
- correction or completion of inaccurate or incomplete data (cf. also Art. 16 of the GDPR);
- the immediate erasure of the data concerning them (cf. also Art. 17 GDPR), or, alternatively, insofar as further processing is necessary in accordance with Art. 17 (3) GDPR, the restriction of processing in accordance with Art. 18 GDPR;
- to receive the data concerning them and provided by them and to transfer this data to other providers/controllers (cf. also Art. 20 GDPR);
- to lodge a complaint with the supervisory authority if they are of the opinion that the data concerning them is being processed by the provider in breach of data protection provisions (cf. also Art. 77 GDPR).
In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any correction or deletion of data or restriction of processing that takes place on the basis of Articles 16, 17 (1), 18 DSGVO. However, this obligation does not exist insofar as this notification is impossible or involves a disproportionate effort. Notwithstanding this, the user has a right to information about these recipients.
Likewise, pursuant to Art. 21 DSGVO, users and data subjects have the right to object to the future processing of data concerning them, insofar as the data is processed by the provider pursuant to Art. 6 (1) (f) DSGVO. In particular, an objection to the processing of data for the purpose of direct marketing is permissible.
Information on data processing
Your data processed when using our website will be deleted or blocked as soon as the purpose of the storage no longer applies, the deletion of the data does not conflict with any legal obligations to retain data and no other information is provided below on individual processing procedures.
For technical reasons, in particular to ensure a secure and stable Internet presence, data is transmitted by your Internet browser to us or to our web space provider. These so-called server log files include the type and version of your internet browser, the operating system, the website from which you accessed our website (referrer URL), the website(s) of our website that you visit, the date and time of the respective access as well as the IP address of the internet connection from which our website is used.
The data collected in this way is temporarily stored, but not together with other data about you. This storage takes place on the legal basis of Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the improvement, stability, functionality and security of our website. The data is deleted again after seven days at the latest, unless further storage is required for evidence purposes. Otherwise, the data is exempt from deletion in whole or in part until the final clarification of an incident.
a) Session cookies / session cookies
We use so-called cookies with our internet presence. Cookies are small text files or other storage technologies that are placed and stored on your end device by the Internet browser you use. These cookies are used to process certain information about you on an individual basis, such as your browser or location data or your IP address.
This processing makes our website more user-friendly, effective and secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping cart function.
The legal basis for this processing is Art. 6 para. 1 lit b) DSGVO, insofar as these cookies data are processed for the purpose of initiating or executing a contract.
If the processing does not serve to initiate or execute a contract, our legitimate interest lies in improving the functionality of our website. In this case, the legal basis is Art. 6 para. 1 lit. f) DSGVO.
b) Third-party cookies
Where applicable, cookies from partner companies with which we cooperate for the purpose of advertising, analysis or the functionalities of our website are also used with our website.
Please refer to the following information for details on this, in particular the purposes and legal basis of the processing of such third-party cookies.
c) Removal option
You can prevent or restrict the installation of cookies by setting your internet browser. Likewise, you can delete cookies already stored at any time. However, the steps and measures required for this depend on the specific Internet browser you use. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. In the case of so-called Flash cookies, however, processing cannot be prevented via the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the specific Flash player you use. If you have any questions, please also use the help function or documentation of your Flash player or contact the manufacturer or user support.
However, if you prevent or restrict the installation of cookies, this may mean that not all functions of our website can be used to their full extent.
The data transmitted by you in order to make use of our range of goods and/or services are processed by us for the purpose of contract processing and are necessary to this extent. Conclusion and processing of the contract are not possible without the provision of your data.
The legal basis for the processing is Art. 6 para. 1 lit. b) DSGVO.
We delete the data once the contract has been fully processed, but in doing so we must observe the retention periods under tax and commercial law.
Within the framework of contract processing, we pass on your data to the transport company commissioned with the delivery of goods or to the financial service provider, insofar as the transfer is necessary for the delivery of goods or for payment purposes.
The legal basis for the transfer of data is then Art. 6 Para. 1 lit. b) DSGVO.
Customer account / registration function
If you create a customer account with us via our website, we will collect and store the data you enter during registration (e.g. your name, address or e-mail address) exclusively for pre-contractual services, for the fulfilment of the contract or for the purpose of customer care (e.g. to provide you with an overview of your previous orders with us or to be able to offer you the so-called memo function). At the same time, we also store your IP address and the date of your registration along with the time of day. Of course, this data will not be passed on to third parties.
During the further registration process, your consent to this processing will be obtained and reference will be made to this data protection declaration. The data collected by us in this process will be used exclusively for the provision of the customer account.
Insofar as you consent to this processing, Art. 6 para. 1 lit. a) DSGVO is the legal basis for the processing.
If the opening of the customer account also serves pre-contractual measures or the fulfilment of the contract, the legal basis for this processing is also Art. 6 para. 1 lit. b) DSGVO.
In accordance with Art. 7 (3) DSGVO, you can revoke the consent given to us to open and maintain the customer account at any time with effect for the future. To do so, you only need to inform us of your revocation.
The data collected in this respect will be deleted as soon as processing is no longer necessary. In doing so, however, we must observe retention periods under tax and commercial law.
If you register for our free newsletter, the data you requested for this purpose, i.e. your e-mail address and - optionally - your name and address, will be transmitted to us. At the same time, we store the IP address of the internet connection from which you access our website as well as the date and time of your registration. During the further registration process, we will ask for your consent to send you the newsletter, describe the content in detail and refer to this data protection declaration. We will use the data collected exclusively for sending the newsletter - in particular, it will not be passed on to third parties.
The legal basis for this is Art. 6 para. 1 lit. a) DSGVO.
In accordance with Art. 7 Para. 3 DSGVO, you can revoke your consent to the sending of the newsletter at any time with effect for the future. To do so, you simply need to inform us of your revocation or click on the unsubscribe link contained in each newsletter.
Contact requests / contact options
If you contact us via the contact form or e-mail, the data you provide will be used to process your request. The provision of the data is necessary for the processing and answering of your enquiry - without the provision of this data we cannot answer your enquiry or at best only to a limited extent.
The legal basis for this processing is Art. 6 para. 1 lit. b) DSGVO.
Your data will be deleted if your enquiry has been answered conclusively and there are no legal obligations to retain data, e.g. in the case of subsequent contract processing.
Subscription to contributions
If you publish contributions on our website, we also offer you the option of subscribing to any follow-up contributions by third parties. In order to be able to inform you about these follow-up contributions by e-mail, we process your e-mail address.
The legal basis for this is Art. 6 para. 1 lit. a) DSGVO. In accordance with Art. 7 (3) DSGVO, you can revoke your consent to this subscription at any time with effect for the future. To do so, you simply need to inform us of your revocation or click on the unsubscribe link contained in the respective e-mail.
We maintain an online presence on YouTube to present our company and our services and to communicate with customers/interested parties. YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA.
In this respect, we would like to point out that there is a possibility that user data may be processed outside the European Union, in particular in the USA. This may result in increased risks for users in that, for example, it may be more difficult to access user data at a later date. We also do not have access to this user data. The access possibility lies exclusively with YouTube.
YouTube's data protection information can be found at:
We maintain an online presence on LinkedIn to present our company and our services and to communicate with customers/interested parties. LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunny Avenue. Maude Avenue, Sunnyvale, CA 94085, USA.
In this respect, we would like to point out that there is a possibility that users' data may be processed outside the European Union, in particular in the USA. This may result in increased risks for users in that, for example, it may be more difficult to access the user data at a later date. We also do not have access to this user data. The access option lies exclusively with LinkedIn.
The data protection information of LinkedIn can be found at:
To advertise our products and services and to communicate with interested parties or customers, we operate a company presence on the Instagram platform.
On this social media platform, we are jointly responsible with Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.
The data protection officer of Instagram can be reached via a contact form:
We have regulated the joint responsibility in an agreement regarding the respective obligations within the meaning of the GDPR. This agreement, from which the mutual obligations arise, can be accessed at the following link:
The legal basis for the processing of personal data that takes place as a result and is reproduced below is Art. 6 (1) lit. f DSGVO. Our legitimate interest lies in the analysis, communication, sales and advertising of our products and services.
The legal basis may also be the user's consent pursuant to Art. 6 (1) a DSGVO vis-à-vis the platform operator. The user can revoke this consent for the future at any time by notifying the platform operator in accordance with Art. 7 (3) DSGVO.
When our online presence is called up on the Instagram platform, the user's data (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd. as the operator of the platform in the EU.
This user data is used for statistical information about the use of our company presence on Instagram. Facebook Ireland Ltd. uses this data for market research and advertising purposes and to create profiles of the users. On the basis of these profiles, Facebook Ireland Ltd. is able, for example, to advertise users within and outside of Instagram according to their interests. If the user is logged into his or her Instagram account at the time of the call, Facebook Ireland Ltd. can also link the data to the respective user account.
If the user contacts us via Instagram, the personal data entered by the user on this occasion will be used to process the enquiry. The user's data will be deleted by us, provided that the user's enquiry has been conclusively answered and there are no statutory retention obligations, e.g. in the case of subsequent contract processing.
Facebook Ireland Ltd. may also set cookies to process the data.
If the user does not agree to this processing, it is possible to prevent the installation of cookies by setting the browser accordingly. Cookies that have already been stored can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the settings of the browser, but by the corresponding setting of the Flash player. If the user prevents or restricts the installation of cookies, this may mean that not all functions of Facebook can be fully used.
More details on the processing activities, their prevention and the deletion of data processed by Instagram can be found in Instagram's data policy:
It cannot be ruled out that processing by Facebook Ireland Ltd. also takes place via Facebook Inc., 1601 Willow Road, Menlo Park, California 94025 in the USA.
Social media link via graphic or text link
After the user has been forwarded, information about the user is collected by the respective network. It cannot be ruled out that the data collected in this way is processed in the USA.
This is initially data such as IP address, date, time and page visited. If the user is logged into his or her user account of the respective network during this time, the network operator may be able to assign the collected information of the user's specific visit to the user's personal account. If the user interacts via a
share button of the respective network, this information can be stored in the user's personal user account and possibly published. If the user wants to prevent the collected information from being directly assigned to his/her user account, he/she must log out before clicking on the graphic. In addition, it is possible to configure the respective user account accordingly.
The following social networks are integrated into our site by linking:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA
LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085 USA.
Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, a subsidiary of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA.
We use Google Analytics on our website. This is a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as
The Google Analytics service is used to analyse the usage behaviour of our website. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.
Usage and user-related information, such as IP address, location, time or frequency of visits to our website, is transferred to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymisation function. This function enables Google to truncate the IP address within the EU or EEA.
The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and of the usage activities there. This data may also be used to provide other services related to the use of our website and the use of the internet.
In addition, we provide you with further information on data protection law, e.g. on the possibilities of preventing the use of data.
In addition, Google offers a so-called deactivation add-on together with further information on this, which is described in the following document:
We use Google Maps on our website to display our location and to provide directions. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as
To enable the display of certain fonts on our website, a connection to the Google server in the USA is established when you access our website.
If you call up the Google Maps component integrated into our website, Google will store a cookie on your terminal device via your internet browser. In order to display our location and create directions, your user settings and data are processed. Here we cannot exclude that Google uses servers in the USA.
The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in optimising the functionality of our website.
Through the connection to Google established in this way, Google can determine from which website your request was sent and to which IP address the directions are to be transmitted.
If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your internet browser. Details on this can be found above under the point
In addition, the use of Google Maps and the information obtained via Google Maps is subject to the following terms and conditions for Google Maps:
Terms and conditions for Google Maps
We use YouTube on our website. This is a video portal of YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as
YouTube is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as
We use YouTube in connection with the
Extended Data Protection Mode function in order to be able to show you videos. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in improving the quality of our website. According to YouTube, the
Extended Data Protection Mode function ensures that the data described in more detail below is only transmitted to the YouTube server when you actually start a video.
enhanced data protection, a connection to the YouTube server in the USA is established as soon as you call up one of our Internet pages on which a YouTube video is embedded.
This connection is necessary in order to be able to display the respective video on our website via your internet browser. In the course of this, YouTube will at least record and process your IP address, the date and time as well as the website you visited. In addition, a connection to Google's
DoubleClick advertising network is established.
If you are logged into YouTube at the same time, YouTube will assign the connection information to your YouTube account. If you wish to prevent this, you must either log out of YouTube before visiting our website or make the appropriate settings in your YouTube user account.
For the purpose of functionality and to analyse user behaviour, YouTube permanently stores cookies on your end device via your internet browser. If you do not agree to this processing, you have the option of preventing the storage of cookies by means of a setting in your internet browser. You can find more information on this above under
Google provides further information on the collection and use of data as well as your rights and protection options in this regard under the data protection information available here: